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Q: How does Globant’s Healthcare and Life Sciences studio address the needs of different players across the healthcare value chain?
A: Globant’s Healthcare and Life Sciences studio aims to bridge the gap between technology and the evolving needs of the healthcare and life sciences industry. With 22 years of history, Globant is structured not only around different technologies but also around industry-focused studios. The Healthcare and Life Sciences studio comprises two distinct areas. The first is healthcare, which addresses hospitals, payers, healthcare providers, and the broader care delivery system. The second is life sciences, which focuses on pharmaceutical entities. The studio also extends its services to the MedTech sector.
We cover the entire healthcare value chain, always with the patient at the center, bridging healthcare providers, life sciences, and everything in between. As a technology company, we operate in a space of constant evolution. While our overarching goal remains the same, the tools and strategies we deploy are always advancing.
Q: What opportunities has Globant identified in the0hHealthcare and life sciences sectors?
A: We see many opportunities in the creation and deployment of AI agents in healthcare. They can help hospitals and payers operate more efficiently by automating certain tasks and enabling 24/7 functionality. AI can assist nurses with administrative work so they can spend more time directly with patients. These systems are always designed with a human-in-the-loop approach. Especially in healthcare, the human element is irreplaceable. We are also working in the payer segment, which involves complex operational processes that vary greatly depending on the country’s healthcare system.
In life sciences, we support the entire continuum from R&D to commercialization. We use AI to accelerate the creation of medical content, helping pharma companies deliver relevant and science-backed information more efficiently to healthcare professionals. This area is active across Latin America and aims to expand into other regions. We have also developed various tech solutions for MedTech, but our most transformative work is happening in pharma and healthcare operations.
Q: What differentiates Globant from traditional IT or consulting firms in the health sector?
A: Many businesses recognize how technology can reinvent entire industries. However, humans are still essential, especially in an industry as inherently human-centric as healthcare. The ultimate goal is to create better experiences for patients and healthcare professionals alike, and to help hospitals deliver care more effectively. The focus must always remain on the patient, and technology should enable healthcare professionals to spend more meaningful time interacting with those they serve.
What differentiates Globant is precisely this understanding. We bring together deep digital expertise and sector-specific knowledge to provide highly trained resources to hospitals. We are witnessing a profound transformation in the industry. The key to meaningful and sustainable change lies in the correct application of technology, where Globant stands out. We have the right talent to help clients design and execute an ideal journey, which includes aligning their strategy and operations, and later navigating the cultural transformation that must accompany any technological shift.
Technology alone does not drive change, people do. And cultural change is one of the most critical, yet most challenging, elements of transformation. Globant supports every step of that journey. We help hospitals and all other stakeholders across the healthcare ecosystem embrace this transformation and make it real.
Q: How would you describe the digital maturity of the Mexican healthcare ecosystem, and what opportunities do you see for Globant to contribute to its transformation?
A: Mexico is technologically mature, but the key lies in integrating the human element. This is not a challenge exclusive to Mexico or Latin America; it is a global issue. Multiple studies indicate that many AI developments remain at the proof-of-concept stage because they cannot be implemented effectively. The challenge is not technological maturity, but having the right team in place, equipped with the necessary skills and a clear understanding of how to drive cultural change and adopt a different mindset.
AI is being used to create powerful tools. The real question is how they are implemented to create a holistic experience. In practice, this means that when a patient arrives at the hospital, they should not have to re-enter their data on paper or duplicate their information across systems. The admission process should be smooth and efficient.
Q: What are the main challenges healthcare institutions face when implementing technology?
A: The healthcare system is fragmented as everything exists in silos. This model is unsustainable and affects the overall experience, the integration of systems, and the successful implementation of technology. A business must also ensure that any technological investment delivers a real return on investment. This applies to any stakeholder looking to adopt these solutions, whether it is a health insurance provider or a hospital. Every actor involved is seeking tangible benefits, both in terms of patient experience and financial outcomes. If the implementation is not done properly, those benefits will not materialize. The issues stem from a lack of integration, insufficient planning, and a failure to define clear objectives. Technology should be a means to an end, not the end itself.
Hospitals should not implement AI simply because it is a trend; they should do so because they have clearly identified pain points that need to be addressed. The goal must be to improve the patient experience, enhance access to healthcare, strengthen the relationship between healthcare staff and patients, and streamline operations. In some cases, a hospital may not even need AI; it may benefit more from adopting omnichannel strategies that drive greater efficiency. Ultimately, the priority must always be the patient, seamless experiences, and system integration.
Q: How does Globant ensure regulatory compliance, data privacy, and security when implementing digital health solutions across diverse markets, particularly in Latin America?
A: Regulation is a critical component of the healthcare technology landscape. While some countries, Mexico included, are already implementing frameworks, the reality is that regulations vary significantly. In Latin America, countries like Mexico, Brazil, and Colombia have made meaningful regulatory advances.
Data privacy is essential, and a priority for Globant. We adhere strictly to the US Health Insurance Portability and Accountability Act (HIPAA) in every project that involves patient data. This is a non-negotiable standard for us. Cybersecurity is also a core pillar of our work. Globant operates within multiple specialized technology studios, and one of the most vital is the Cybersecurity Studio. We rely heavily on their expertise, especially for projects involving medical devices or any software that processes patient data.
Technology must never compromise patient data privacy. Health data is personal, and individuals must have control over it. Our role is to ensure that every system we build or support respects that principle.
Globant is a digital-native company that blends engineering, design, and innovation to deliver large-scale solutions for the healthcare sector.
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