Published on February 16, 2026
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The Hong Kong Tourism Board (HKTB) has taken a significant step in improving the MICE (Meetings, Incentives, Conferences, and Exhibitions) tourism experience by launching a dedicated MICE Visitor Service Centre at the Hong Kong Convention and Exhibition Centre (HKCEC). This facility, the first of its kind in Hong Kong, is strategically located at the Harbour Road entrance of HKCEC, aiming to provide tailored services to international delegates attending business events, conferences, and exhibitions in the city.
Designed to serve as the first point of contact for business visitors, the MICE Visitor Service Centre offers a range of services to ensure delegates can seamlessly transition between their professional commitments and leisure activities. By providing easy access to tourism information, travel tips, and tailored recommendations, the centre helps delegates make the most of their time in Hong Kong, even during busy event schedules.
The opening of this new service centre aligns with Hong Kong’s broader efforts to strengthen its position as a global leader in MICE tourism. By enhancing the delegate experience, the city aims to attract more international events while showcasing its unique blend of cultural and business opportunities.
One of the key features of the MICE Visitor Service Centre is its ability to offer business visitors curated suggestions to explore Hong Kong beyond their event agendas. Whether it’s enjoying the city’s iconic food scene, discovering cultural landmarks, or visiting scenic areas, delegates are encouraged to take full advantage of Hong Kong’s rich tourism offerings during their free time.
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Located in a prime area, the MICE Visitor Service Centre is a vital resource for delegates attending major events such as the upcoming flagship cryptocurrency conference, ‘Consensus Hong Kong 2026’. The timing of the centre’s launch underscores Hong Kong’s growing reputation as a premier destination for global business events.
The centre’s staff is available to offer personalized assistance, from providing detailed information on local attractions to recommending tailored itineraries that suit the delegate’s interests. With business visitors often pressed for time, having a one-stop resource that offers both business and leisure insights is a major advantage. The HKTB aims to make it easier for delegates to balance their work and leisure, enhancing their overall experience in the city.
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A highlight of the MICE Visitor Service Centre is its cutting-edge self-service kiosk, which provides delegates with immediate access to the latest travel information. The kiosk offers a variety of services, including details on upcoming mega-events, cultural celebrations, and HKTB’s thematic tourism campaigns. This digital platform allows visitors to quickly find the information they need, enabling them to maximize their time in the city without waiting in lines or requiring direct interaction with staff.
Beyond the kiosk, the centre provides printed materials that include travel guides, transportation tips, and recommendations for accommodations. This ensures that delegates have a well-rounded understanding of Hong Kong’s offerings, making it easier for them to navigate the city during their stay.
The MICE Visitor Service Centre operates daily from 8:00 a.m. to 7:00 p.m. with staff on hand during large-scale events at the HKCEC. The team offers a wealth of knowledge and expertise, assisting delegates with travel-related queries and helping them plan customized itineraries to make the most of their visit. Whether delegates need help with navigating public transportation, booking last-minute excursions, or getting recommendations for cultural experiences, the staff is always ready to assist.
This dedicated support is particularly beneficial during busy conference periods when delegates may feel overwhelmed by their packed schedules. The on-site support ensures that delegates have a hassle-free experience, allowing them to enjoy the best of Hong Kong without compromising their professional commitments.
The new MICE Visitor Service Centre is part of the HKTB’s strategy to encourage business travellers to explore Hong Kong’s rich cultural and recreational offerings. By providing access to comprehensive information about the city’s attractions, the centre enhances the delegate experience and ensures they can enjoy the city’s famous food, shopping, and cultural heritage.
Through this initiative, delegates will have easy access to curated experiences such as dim sum tours, visits to Hong Kong’s famous temples, and trips to Victoria Peak. The centre is also well-placed to provide insights into Hong Kong’s seasonal events, art exhibitions, and outdoor activities like hiking, helping delegates experience a diverse range of activities that enrich their stay.
By opening the MICE Visitor Service Centre, Hong Kong continues to build on its reputation as a global MICE tourism leader. The city is home to some of the world’s best conference venues, and by adding this new resource, the HKTB ensures that it is providing delegates with everything they need to make their visit both productive and enjoyable.
The centre not only supports business events but also encourages cultural engagement, making it an essential resource for international delegates. As the demand for MICE tourism continues to grow, the service centre plays a crucial role in helping Hong Kong stand out as a top destination for business and leisure combined.
The opening of the MICE Visitor Service Centre marks a new chapter in Hong Kong’s MICE tourism story. By providing business visitors with easy access to essential travel information, personalized recommendations, and expert advice, the centre ensures that Hong Kong remains a leading destination for global conferences and events.
Looking ahead, Hong Kong’s investment in MICE tourism services, such as the new visitor centre, positions the city for continued growth in this sector. As more international events are held in the city, the centre is expected to play a key role in supporting delegates and enhancing their overall experience, ensuring that they leave with not only successful business outcomes but also lasting memories of their time in Hong Kong.
The MICE Visitor Service Centre at HKCEC is a significant step forward in enhancing Hong Kong’s MICE tourism infrastructure. Offering tailored services, practical information, and personalized assistance, it ensures that international delegates can enjoy both their professional events and their time exploring the city. This new facility is an essential addition to Hong Kong’s growing MICE tourism sector and is poised to play an important role in the city’s future as a top destination for business travel.
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Tags: Hong Kong Convention Centre, Hong Kong Tourism Board, M.I.C.E tourism, Tourism news
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