The person contacted Nationwide over social media with some strongly worded feedback. They urged the mutual: “Please catch up to the 21st century and allow cheques to be paid in online. Just travelled to my local branch, no paying in envelopes available.”
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Nationwide responded to reassure the customer this is not the standard offering in branch. The group said: “Paying in envelopes should be available, so we’re sorry they weren’t.”
The provider shared some more guidance: “Cheques can still be paid in at the counter, or sent by post to your local branch, as we don’t currently offer online cheque deposits.”
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Guidance on the Nationwide website sets out three options for paying in cheques:
The information includes the word of warning: “Cheques cannot be paid in online.” To pay a cheque by post, you will need to send it to your nearest branch.
Before you send off the cheque, you should check these details are are all present and correct:
You should write these details on the back of each cheque, on the right-hand side only:
The left-hand side must be left unmarked so Nationwide can process the cheque. If you don’t include all these details, your cheque may be rejected.
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